AIMS
If you have a complaint about our organisation we want to hear about it and we will do our best to put it right. Our client Complaints Procedure has the following goals:
To deal with complaints fairly, efficiently and effectively;
To ensure that all complaints are handled in a consistent manner throughout;
To increase client satisfaction;
To use complaints constructively in the planning and improvement of all services.
WHO CAN COMPLAIN?
Anyone who is:
Receiving a service from the Alliance of Jewish Women and their Organisations (‘AJWO’)
Caring for someone who has a complaint;
Has been refused a service which they think they may need.
HOW TO COMPLAIN
AJWO would like to resolve any complaint as soon as possible.
Many complaints can be resolved informally. In the first instance contact the AJWO and we will do our best to resolve the matter.
If you are not satisfied or do not wish for an informal solution, you may pursue a formal complaint.
Please put your complaint in writing and send it to:
Director
AJWO, Office 2, 353-359 Finchley Road, London, NW3 6ET
DATA PROTECTION LEGISLATION
Data Subjects who wish to complain to the AJWO about how their personal information has been processed may lodge their complaint us by writing to the above address.
WHAT HAPPENS NEXT?
You will receive acknowledgement of your complaint within 5 working days. You may be contacted to make sure that we have understood your complaint properly. You may be interviewed by the person investigating the complaint.
You will receive a response to your complaint within 28 working days of its receipt. Any extension of this time limit requires your consent.
DOES THIS ALWAYS HAPPEN?
In all cases, a complaint will be given full and fair consideration.
If a criminal offence is alleged, then the police will be informed.